Return & Refund Policy
Last updated: October 29, 2026
If your zenviroze purchase is not right, contact us so we can help. This policy is administered by Chongqing Changzhiran Network Technology Co., Ltd., the company operating zenviroze.
Start your request within 180 days
You may request a return within 180 calendar days after delivery. For a change-of-mind return, an item should be unused, unworn and in its original condition, with its accessories and original packaging. Please retain your order number or another reasonable proof of purchase.
These change-of-mind conditions do not remove remedies for faulty, damaged, incorrect or materially misdescribed goods. Any lawful item-specific restriction must be clearly disclosed before purchase; pet products are not automatically excluded from returns merely because of their category.
How to arrange a return
- Email service@zenviroze.com with your order number, the item concerned and the reason for your request.
- For damage, defects or an incorrect item, include photographs or a description that helps us understand the issue, where reasonably possible.
- Our team will review the request and provide the appropriate return instructions and address.
- Package the item securely and keep proof of posting and any tracking details.
The return destination is in China
Our return warehouse is located in China. The specific warehouse address is supplied by customer support for your return. This is a return destination, not the business registration address. Please do not send a parcel to our business address or the sender address on the original package unless we specifically instruct you to do so.
Who pays return shipping
Eligible preference-based returns: we cover the return shipping cost. Contact support before posting the parcel so we can arrange a prepaid label or another no-cost return method to our return warehouse in China. Please do not pay for return postage without first agreeing the arrangements with us.
Our error or a product problem: if the item arrives damaged, defective, incorrect or materially different from its description, we will provide an appropriate replacement, refund or return arrangement at no additional cost to you. Contact us before paying for a return shipment so we can arrange the suitable solution.
We will not deduct an undisclosed restocking fee. The amount refunded for an eligible return reflects the returned goods and any shipping or other amounts that must be refunded under applicable law. Any effect on an original shipping charge will be explained before you proceed, and we will not deduct undisclosed penalties.
Refund route and timing
Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected. Your bank or payment provider may take additional time to display the credit.
If no physical return is required for the agreed resolution, we will confirm the refund arrangements directly. Where the law requires a refund earlier than our usual processing period, we will follow that requirement. If the credit does not appear after the stated processing period and your provider’s posting time, contact us with your order number.
Replacements, exchanges and cancellations
Contact us if you would prefer a replacement or exchange. We will explain availability and any steps needed; an exchange is not guaranteed where the requested item is unavailable.
Contact us as soon as possible to request an order change or cancellation. We will check the fulfillment status and help where the order can still be stopped or amended. Once fulfillment or shipment has progressed, a change or cancellation may no longer be possible; this does not affect statutory cancellation or withdrawal rights.
No undisclosed cancellation penalty will be deducted. We will confirm the outcome and any refund due for an order we are able to cancel.
Your statutory rights remain
Nothing in this policy limits any mandatory consumer rights, remedies, warranties or withdrawal rights that apply to your purchase. Where applicable law provides greater protection or requires a faster refund, that law takes priority.
Returns support
zenviroze is owned and operated by Chongqing Changzhiran Network Technology Co., Ltd.
Business address: No. 166, Yunchuang Road, Yudong Subdistrict, Banan District, Chongqing, China
Email: service@zenviroze.com
Telephone: +86 23 6595 9445
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.