Terms of Purchase
Last updated: October 29, 2026
These terms explain how purchases from zenviroze are handled. Your seller is Chongqing Changzhiran Network Technology Co., Ltd., operating as zenviroze. Please review the product description, delivery information and return conditions before submitting an order.
1. Choosing a product
Check the selected size, color, quantity and any other options carefully. Pet products should be chosen for the intended animal and used in accordance with the product instructions. Unless expressly stated on the listing, a product does not include accessories or services shown only for illustration.
2. Prices and payment
Store prices are displayed in US dollars unless a different currency is expressly shown. Pay using one of the methods available at checkout. Applicable shipping charges and taxes collected through checkout will be shown before you complete payment. Do not send complete payment-card details or passwords to our support email.
Standard shipping to supported United States addresses is free on orders of US$39 or more and costs US$3.99 on orders below US$39. An Express option is available at US$5.99 where displayed at checkout.
International orders can be subject to import duties or taxes under the destination country’s rules. Any charges collected by us are shown at checkout; customs authorities may separately assess charges not collected there. Mandatory disclosure obligations and consumer rights remain applicable.
3. Order confirmation and acceptance
Submitting an order is an offer to buy the selected goods. An automated confirmation records receipt of that order. Fulfillment remains subject to payment authorization, stock and reasonable order checks. If we cannot supply an item or identify a material error, we will contact you with the available options and refund amounts paid for items we cannot fulfill. We will not substitute a different product or increase the agreed price without your agreement.
4. Changes before dispatch
Contact us as soon as possible to request an order change or cancellation. We will check the fulfillment status and help where the order can still be stopped or amended. Once fulfillment or shipment has progressed, a change or cancellation may no longer be possible; this does not affect statutory cancellation or withdrawal rights.
A request should include your order number and the email address used at checkout. If an order is cancelled before fulfillment and no legal exception applies, amounts paid for that cancelled order will be returned to the original payment method. No undisclosed cancellation penalty will be deducted from your refund.
5. Delivery
Orders are normally processed within 1–3 business days after payment confirmation. Standard transit is estimated at 7–15 business days after dispatch; processing time is additional.
We currently deliver to supported United States addresses, with the available methods shown at checkout. Read the Shipping Policy for tracking and delivery problems. If we cannot ship within the promised time, we will notify you, provide an updated estimate and offer the applicable choice of agreeing to a delay or cancelling unshipped goods for a refund.
6. Returns and order problems
You may request a return within 180 calendar days after delivery. Contact service@zenviroze.com before sending an item back. Our return warehouse is in China; support supplies the specific address and instructions. Do not send goods to our business address unless we expressly instruct you to do so.
We cover return shipping for eligible returns, including preference-based returns. Contact support before shipping so we can arrange a prepaid label or another no-cost return method. For damaged, defective, incorrect or materially misdescribed goods, we will arrange an appropriate replacement, refund or return solution at no additional cost to you. Approved refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected. Your bank or payment provider may take additional time to display the credit.
The complete eligibility and procedure are in the Return & Refund Policy.
7. Offers and fair use
Any special promotion may have conditions stated with that offer, such as dates or qualifying products. Discounts may be combined only where the offer allows it. We may investigate suspected fraud or misuse, but will not use this provision to remove lawful customer remedies.
8. Consumer protections and applicable law
Nothing in this policy limits any mandatory consumer rights, remedies, warranties or withdrawal rights that apply to your purchase. Where applicable law provides greater protection or requires a faster refund, that law takes priority.
Applicable mandatory consumer protection and conflict-of-law rules govern your purchase. You retain mandatory protections in your country of residence and may use the courts or dispute mechanisms available under applicable law. Changes to these terms do not remove rights that applied when your order was placed.
Seller contact
zenviroze is owned and operated by Chongqing Changzhiran Network Technology Co., Ltd.
Business address: No. 166, Yunchuang Road, Yudong Subdistrict, Banan District, Chongqing, China
Email: service@zenviroze.com
Telephone: +86 23 6595 9445
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.