Privacy policy

Last updated: October 29, 2026

1. Who we are

zenviroze is owned and operated by Chongqing Changzhiran Network Technology Co., Ltd. This Privacy Policy explains how we collect, use, disclose and retain personal information when you visit zenviroze.com, purchase pet gifts or supplies, contact our team or otherwise use our store.

Business address: No. 166, Yunchuang Road, Yudong Subdistrict, Banan District, Chongqing, China
Email: service@zenviroze.com
Telephone: +86 23 6595 9445
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.

For the personal information we control, the company identified above is responsible for handling your information and responding to privacy enquiries. Shopify and other providers may separately act as controllers for certain processing described in their own privacy notices.

2. Information we collect

The information collected depends on how you interact with our store. It may include:

• Contact and delivery details, such as your name, email address, telephone number, billing address and shipping address.
• Order and transaction information, including products selected, purchases, payment status, transaction references, returns and refunds.
• Account information, if you create or use a customer account.
• Messages and supporting materials you send us, such as product questions, order enquiries or photographs supplied for a return request.
• Device and usage information, such as your IP address, browser, device type, referring pages and interactions with our website.
• Cookie identifiers and preferences associated with shopping, security, analytics or advertising technologies used on the store.

Payment providers process payment information through their payment systems. Please do not email us complete payment-card numbers, card security codes, passwords or unnecessary sensitive information.

3. Where information comes from

We receive information directly from you when you place an order, complete a form, use an account or contact us. Certain information is collected automatically through your device and website technologies. We may also receive information from Shopify, payment providers, delivery partners and other service providers when needed to operate the store or handle your transaction.

4. How we use personal information

We use relevant information to:

• Accept and manage orders, process payments and arrange delivery.
• Provide order updates, customer support, returns and refunds.
• Maintain customer accounts and remember shopping preferences.
• Protect customers and the store against fraud, misuse and security incidents.
• Maintain, troubleshoot and improve our website and services.
• Understand store usage through analytics where permitted.
• Provide marketing communications or advertising where enabled and permitted by law and your choices.
• Meet legal, tax and accounting obligations, handle disputes and protect legal rights.

Where a legal basis is required, processing may be necessary to perform a contract with you, take steps at your request before a purchase, comply with legal obligations or pursue legitimate interests such as security and service improvement, subject to your rights. We rely on consent where required. Withdrawing consent does not affect processing that was lawful before withdrawal.

5. When we disclose information

We disclose information when reasonably necessary for the purposes described in this policy, including to:

• Shopify and other providers supporting our store infrastructure.
• Payment processors and fraud-prevention providers.
• Shipping, delivery and fulfillment partners.
• Providers supporting customer service, communications and technical operations.
• Analytics or advertising partners where those services are used and the disclosure is permitted by applicable law and your choices.
• Professional advisers, authorities or other recipients where disclosure is required by law or reasonably necessary to establish, exercise or defend legal claims.

Information may also be disclosed at your direction or as part of a lawful business transfer, subject to applicable safeguards and notification requirements. We limit disclosures to information relevant to the purpose.

Some advertising-related disclosures may qualify as a “sale,” “sharing” or processing for targeted advertising under certain privacy laws, even when no money is exchanged. Any applicable opt-out rights are described below.

6. Shopify’s role

Our store is hosted on Shopify. Shopify processes information to provide and support its commerce services, including checkout, security and related functions.

If Shopify enhanced services are used, Shopify may process information from interactions with our store together with information from other merchants or Shopify services as described in its privacy notices. Shopify is responsible for certain processing it performs independently.

You can review Shopify’s privacy information at https://www.shopify.com/legal/privacy and submit relevant requests to Shopify at https://privacy.shopify.com/en.

7. Cookies and similar technologies

Cookies and similar technologies can support essential functions such as the shopping cart, checkout, security and preference storage. Analytics and advertising technologies, where used, may collect information about browsing and interactions.

Where applicable law requires consent for non-essential technologies, that consent must be obtained before those technologies are used. Merely visiting the store does not replace any legally required consent.

You can use your browser’s cookie controls and any privacy preference controls available on the store. Blocking essential cookies may prevent parts of the website from functioning correctly. Browser settings do not necessarily stop every type of data processing.

Where applicable law requires recognition of an opt-out preference signal, such as Global Privacy Control, that signal must be respected for the processing to which it applies. You may also contact service@zenviroze.com about your privacy choices.

8. How long we retain information

We retain personal information only for as long as reasonably necessary for the purposes described here. The appropriate period depends on the information, our relationship with you, outstanding orders or disputes, and applicable accounting, tax and legal requirements.

When information is no longer required, we delete it or de-identify it, subject to lawful retention needs and applicable backup procedures.

9. Security

We use reasonable safeguards intended to protect personal information against unauthorized access, misuse, alteration and loss. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

Keep your account credentials confidential and contact us promptly if you believe your account or an order has been accessed without authorization.

10. International processing

Our company is based in China. Information may be processed in China and in other countries where Shopify or our service providers operate, including countries whose privacy laws differ from those in your location.

Where applicable law requires safeguards for an international transfer, the transfer must be supported by an appropriate lawful mechanism. These may include approved contractual safeguards or another mechanism recognized under the relevant law.

11. Your rights and choices

Depending on your location and applicable law, you may have rights to:

• Access or obtain information about the personal information we hold.
• Correct inaccurate information.
• Request deletion, subject to lawful exceptions.
• Receive a portable copy of certain information.
• Object to or restrict certain processing.
• Withdraw consent where processing relies on consent.
• Opt out of processing that qualifies as a sale, sharing or targeted advertising.
• Appeal a decision concerning a privacy request or complain to a relevant supervisory authority.

Send requests to service@zenviroze.com. Explain your request and provide enough information for us to locate the relevant records. We may need to verify your identity using information proportionate to the request. Please do not send identity documents unless we specifically request them through an appropriate process.

Where permitted by law, an authorized agent may act on your behalf. We may request evidence of their authority. We respond within the periods required by applicable law and explain any lawful extension or refusal. We will not unlawfully discriminate against you for exercising your rights.

To stop promotional emails, use the unsubscribe option in the message or contact us. You may still receive necessary order, account and service communications.

12. Children’s information

Our store is intended for adults purchasing pet gifts and supplies. It is not directed to children, and we do not knowingly collect children’s personal information in violation of applicable law.

If you believe a child has supplied personal information improperly, contact us so we can investigate and take appropriate action.

13. External websites

Links to third-party websites or services may appear on our store. Their information handling is governed by their own privacy notices. Review those notices before providing personal information; this policy does not govern independent third-party services.

14. Changes to this policy

We may revise this policy when our services, information practices or legal requirements change. The updated policy will show a revised date. Where required by law, we will provide additional notice or obtain consent for a material change.

15. Privacy enquiries and company contact

For a privacy question, request or complaint, contact:

Chongqing Changzhiran Network Technology Co., Ltd.
Operating the zenviroze store

Business address: No. 166, Yunchuang Road, Yudong Subdistrict, Banan District, Chongqing, China
Email: service@zenviroze.com
Telephone: +86 23 6595 9445
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.